Claims Procedure

Prompt claim payment is our hallmark and we are committed to ensuring that we maintain a high standard of claim payment at all times.

Process for Claims Payment

We have a strong Service Provider Relations Team that is readily available to assist in the claims process.

When we receive claims from Hospitals, Clinics, Optical & dental Centres, Diagnostic Centers and Laboratories for payment, we quickly undergo the following process before final payment is made:

  • Receiving & Recording Of Claim
  • Pre-Vetting Of Claims
  • Final Vetting Of Claims
  • Data Entry
  • Final Approval Of Claim
  • Claims Payment

To make a claim, please call, text or WhatsApp us on: +233 (0)20 020 3967/ (0)20 222 2126/ (0)50 168 9577;
You may also send us an email via /

Claims Reimbursement for Individual

At GLICO Healthcare, all out-of-pocket payments are reimbursed promptly (maximum of 5 working days) upon submission of the necessary supporting documentation.


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