FAQs

Your questions about Healthcare answered

The following are answers to some of the most common questions or problems users come across.

What constitutes a medical emergency can only be ascertained by a qualified medical doctor or an attendant at a health facility. This notwithstanding, generally, a medical emergency could be said to be an acute injury or illness that poses an IMMEDIATE risk to a person’s life or long-term health.

In emergency situations, an enrollee can be taken to any health facility, including those not accredited by GLICO Healthcare for prompt medical attention. After being attended to, the enrollee is expected to file for reimbursement with supporting documents indicating proof of emergency endorsed by a medical doctor.

You do not necessarily require a medical screening/examination before signing on to our Health Plans. However, we expect all our prospects to thoroughly declare their health status on the enrolment forms to enable us plan for their health needs. Screening may only be required in rare cases.

You would need to renew your policy upon its expiry to continue to enjoy the benefits.

Yes, but this must be in line with package benefits/limits. Please follow the outlined steps to filing a claim.

No, please. If it is not a medical emergency, then you would have to visit the accredited health facility assigned to you. GLICO Healthcare Service provider Logos are visibly displayed at all our accredited health facilities.

  1. For Enrollees of companies/institutions, kindly contact your HR/Representative for a claim form. You can also download the form on the website and attach all necessary documentation for onward submission to us through your HR.
  2. For Families/Individuals, please download the form on the website and attach all necessary documentation for onward submission to us.

You may file a complaint via info@glicohealth.com or customerservices@glicohealth.com. You may also call, text or WhatsApp us on: 233(0) 261 589 927 / 501 555 158 / 501 634 026 / 261 589 857

Please contact us immediately via info@glicohealth.com or customerservices@glicohealth.com. You may also call, text or WhatsApp us on: 233(0) 261 589 927 / 501 555 158 / 501 634 026 / 261 589 857

Share this on:

Share on facebook
Share on twitter
Share on linkedin
Share on whatsapp
Share on email

We use cookies to ensure that we give you the best experience on our website. For more information, please read our Cookie Policy

About Us

Connect

Help Centre